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Technical Support Engineer


  • First level support for onsite and remote users as part of help desk in a secure environment
  • Provide technical assistance and installation support for servers, workstations, tablets, smartphones
  • Upgrade hardware and software as needed to ensure optimal workstation performance
  • System set up and testing including installing and updating OS and software
  • Systems administration and maintenance including, but not limited to, Active Directory, MS Exchange 2010, VMware environment, Mitel Phone System, Printers
  • Support and coordination with infrastructure/database administrators, system integration / project managers, onsite and offshore software development team
  • Interaction with IT vendors for hardware, software, communications and related services
  • Troubleshoot network devices, printers, and business specific applications
  • Participates in implementations of new hardware and software solutions, including recommendations for new acquisitions and upgrades
  • Availability for after hour emergencies and off hour scheduled maintenance as required




  • Bachelor’s degree in Information Technology, Computer Science, or related discipline or Associate degree in related discipline combined with relevant certifications and equivalent experience
  • Minimum 2 years’ experience in areas of IT network support / help desk
  • Experience and proficiency in installation and support for, Windows 7/8/10, MS Office Suite, Windows Server 2003 / 2008 / 2012
  • Preferred experience in installation/support/trouble shooting in areas of desktop and networking hardware, TCP/IP, DNS, VMware, SAN, data and file security



  • Effective problem solving and prioritizing skills; capacity to own/manage tasks through to resolution with appropriate sense of urgency
  • Excellent communication skills, both written and verbal
  • Professional, positive and courteous attitude as well as the patience to work with clients having a diverse range of technical proficiency
  • Self-motivated individual who is also a team player, willing to work in a fast-paced and rapidly expanding environment
  • Strong analytic and multi-tasking skills with attention to detail